Richard Brimble

Richard Brimble is a renowned leader with a passion for unlocking the full potential of a team’s power when working together as one. His inclusive, collaborative style and inspiring approach have earned him recognition as a top thought leader. He is married, with two adult children and lives in York, North Yorkshire.

With a Lifetime Achievement Award from the European Contact Centre, he has a reputation for designing organisations that drive transformation, sustain exceptional customer experiences and increase profitability.

In the last twenty-five years, he has trailblazed the design of organisations, embedding experiential learning into the heart of their culture. His unique thinking, tools, and frameworks have had a significant impact on the careers of many and facilitated companies to be groundbreaking in their industry.

In 2006 he co-authored Understanding & Learning: keeping the human factor alive in the digital age.

With a background in multi-channel contact, digital technologies, and change management, Richard is a master at creating high-performing digital and social teams that drive improved learning, productivity, and commercial performance.

He is the managing director of Understanding & Learning Limited, based in the United Kingdom. He is a non-executive director and delivers advice and guidance to chief executives and their teams to improve the culture, people, and customer experience across different sectors and countries.

He continues to be relentless in his passion for helping people find their purpose in life and designing companies fit for the future. A future where the power of teams, collaboration and experiential learning will be the differentiator in any customer experience transformation.