Michael Gale

Mike Gale, the lead author of The Sales Manager's Desktop Guide, has been in the training business for over 25 years [see www.synergy5.co.uk]. Mike’s training focus is the five key factors that enable high performance in behavioural skills: Competence, Confidence, Credibility, Concern and Connection. These are the essential building blocks of the trust that underpins high quality customer relationships in business. Mike’s career in Banking & Finance started with Standard Chartered Bank, Thomas Cook Foreign Money/Midland Bank/HSBC, where he developed new markets and client relationships with Financial Institutions in Spain and Portugal, before managing teams to market Iberia, the Nordic countries, mid-Europe and the Middle East in a joint venture based in Bahrain. Mike set up his training company, SYNERGY5, to focus on communication skills in the SALES, LEADERSHIP & TEAMWORK and CUSTOMER SERVICE arenas. In 26 years his practice has worked with over 100 different organisations including the BBC, Vodafone, Mckinsey & Co, Federal Express and even the US Navy. Current clients range from worldwide banks, an international Swedish technology firm, a US global publishing company and a UK international property enterprise. As an associate partner over 6 years, Mike helped ENB Consulting (now part of Moody’s) to become a successful worldwide bank training franchise, offering blended training programme for customer facing executives. He designed and delivered soft skill programmes, many blended with technical content to create strategic training programmes aimed at changing the client relationship culture within financial institutions. Clients included Standard Chartered Bank, Credit Suisse, Fortis, Rabobank, Commerzbank, Morgan Stanley, Deutsche Bank, RBS and Danske Bank. In 1999 he was approached by Thorogood Publishing to write a book - The Sales Manager’s Desktop Guide - which was published in July 2000. Mike is a keynote speaker on leadership, customer service, sales and personal effectiveness at many organisational conferences including annual events for the IOD, Fitness Industry Association, Assn. of Personal Injury Lawyers and Natwest Customer Service.

See his website - www.synergy5.co.uk