Michael Applegarth

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Call Centre Customer Care Pocketbook
Applegarth, Mike

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� 5.16

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The Empowerment Pocketbook (The Pocketbook)
Applegarth, Michael; Posner, Keith

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� 6.04

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The E-customer Care Pocketbook (Management Pocketbooks)
Applegarth, Michael; Guttridge, Adrian; Posner, Keith

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� 4.72

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Leading Empowerment: A Practical Guide to Change
Applegarth, Michael

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� 8.62

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How to Take a Training Audit (Practical Trainer S.)
Applegarth, Michael

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� 10.80

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Used