Grace L. Duffy

Grace provides services in organizational and process improvement, leadership, quality, customer service and teamwork. She designs and implements effective systems for business and management success. She is co-author of The Quality Improvement Handbook, The Executive Guide to Improvement and Change, Executive Focus: Your Life and Career, and The Public Health Quality Improvement Handbook.

Grace holds a Masters in Business Administration from Georgia State University and a Bachelor's in Archaeology and Anthropology from Brigham Young University. She is an American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence, Certified Quality Improvement Associate, and Certified Quality Auditor. Grace is a Certified Lean Six Sigma Master Black Belt, and Manager of Process Improvement. She is an ASQ Fellow and Past Vice President within the ASQ Office of the President.