James A. Fitzsimmons
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Service Management: Operations, Strategy, and Information Technology
Fitzsimmons, James A.
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Service Management for Competitive Advantage
Fitzsimmons, James A.; Fitzsimmons, Mona J.
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Service Management: Operations, Strategy, Information Technology
Fitzsimmons, James A.; Fitzsimmons, Mona J.
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Service Management
Fitzsimmons, James A.; Fitzsimmons, Mona J.
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Loose Leaf for Service Management: Operations, Strategy, Information Technology (The Mcgraw Hill/Irwin Series in Operations and Decision Sciences)
Bordoloi, Sanjeev K; Fitzsimmons, James A; Fitzsimmons, Mona J
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SERVICE MANAGEMENT: OPERATIONS STRATEGY INFORMATION TECHNOLOGY
Bordoloi, Sanjeev
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MP Service Management with Service Model Software Access Card (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
Fitzsimmons, James; Fitzsimmons, Mona
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Service Management: Operations, Strategy, Information Technology
Fitzsimmons, James; Fitzsimmons, Mona
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