Michael Cusack

Michael Cusack's lifetime of experience began as a user interface designer for the AT&T Artificial Intelligence (AI) group, where he specialized in creating case-based reasoning systems for customer service agents. As a Senior Business Analyst with Bell Laboratories, he was responsible for identifying and leading new contact center opportunities.

After publishing his first book entitled 'Online Customer Care' with the American Society for Quality (ASQ), Cusack sourced and led contact center projects across a broad span of industries, including banking, pharmaceuticals, insurance, transportation, retail, and telecommunications.

Cusack was a keynote speaker at Contact Centre World in Singapore and a delegate to the Conference on Artificial Intelligence in Sydney. Learn more at wikipedia.org.