Carol Buehrens

Carol Buehrens is an author, keynote speaker and educator, focusing on constructing extraordinary customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies. Her passion for improving customer experience has resulted in numerous awards, including the "CX Innovation Award" from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, and the Liberty Mutual Star Award.

Carol provides workshops as well as University-level education on Customer Experience. As a Rutgers University Adjunct Professor and Founding Board Member of the nation’s first graduate-level Customer Experience Program, Carol provides real-world curriculum and fosters the leadership qualities it takes to drive business success in today’s rapidly evolving, customer-driven global economy. The Customer Experience Certificate Program at Rutgers is offered in connection with the Masters of Business and Science Degree and the Professional Science Master’s Degree. http://cx.rutgers.edu

Carol Buehrens is also an Adjunct Professor at California State University Fullerton and University of California San Diego. She is a Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), and an active member of the San Diego Customer Experience Special Interest Group (CX SIG).

Learn more about Carol and how to contact her for your next event: http://carolbuehrens.com

Also by Carol Buehrens, Adam and the Magic Marble, DataCAD for the Architect, VersaCAD Tutorial, A Practical Approach to Computer-Aided Design, and VersaCAD on the Mac.