For over 25 years, Kurt Ament (www.levels-of-edit.com) has has optimized technical publications for leading companies in science and industry, editing and indexing documents as well as developing in-house style guides, document templates, electronic forms, master glossaries, and master indexes. He is the author of three books on technical communication: "Dysfunctional Documents: A 12-Step Recovery Program for User Documentation," "Single Sourcing: Building Modular Documentation," and "Indexing: A Nuts-and-Bolts Guide for Technical Writers."