Ellen Haygood Phillips

Ellen Phillips, consumer advocate and international consultant for both consumers and companies, is the founder and President of Ellen Phillips, Inc. Mrs. Phillips has been featured in newspapers across the country, such as the New York Times, the Dallas Morning News, and the Washington Post, and the subject of numerous national print and television media, including People, SmartMoney, Woman's Day and Good Morning America, the Today Show, and Oprah. To empower consumers and help them fight for their rights, she authored Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results and, also, Fight Back and Win! How to Work With Business and Get What You Want.

A retired Virginia educator, Phillips writes the "Consumer Watch" column for the Chattanooga (TN) Times Free Press. Her e-mail address is consumerwatch@timesfreepress.com; her web site, currently under revision, is www.ellenphillipsinc.com.