Earl Naumann
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Love at First Sight: The Stories and Science Behind Instant Attraction
Naumann, Earl
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Customer Satisfaction Measurement and Management
Naumann, Earl; Giel, Kathleen
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Naumann, Earl
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Customer Centered Six Sigma: Linking Customers, Process Improvement and Financial Results
Naumann, Earl; Hoisington, Steven
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