William B. Martin

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Managing Quality Customer Service (Fifty-Minute S.)
Martin, William B.

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� 3.86

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Quality Customer Service for Front Line Staff (Better Management Skills S.)
Martin, William B.

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� 2.51

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Quality Customer Service: How to Win with the Customer (Crisp Fifty-Minute Books) (Crisp Fifty-Minute Series)
Martin, William B.

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� 4.25

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Quality Service: What Every Hospitality Manager Needs to Know
Martin Ph.D., William B.

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� 3.92

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Providing Quality Service: What Every Hospitality Service Provider Needs to Know
Martin Ph.D., William B.

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� 4.85

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Used, First Edition