James A. Alexander
James “Alex” Alexander, EdD, researches, publishes, advises, trains, and speaks on transforming organizations into brilliant customer success businesses that create loyal customers, drive profitable sales, and dominate the competition.
Popular items by James A. Alexander
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SBusiness: Reinventing the Services Organization: Reinventing the Services Organization
Alexander, James A.; Hordes, Mark
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The Brilliant Service Professional: Building Trust, Creating Value, Having Fun
James Alex Alexander
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The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
Alexander, James; Lyons, Michael
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Brilliant Customer Success: Managing the Customer Experience for Profitable Growth and Brand Dominance
James Alex Alexander
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