Paul Giralt

Paul Giralt, CCIE R&S, CCIE Voice, CCIE Collaboration No. 4793, is a distinguished engineer in the Customer Experience organization, where he focuses on Cisco collaboration technologies. He spends much of his time helping Cisco’s largest customers accelerate the adoption of Cisco technologies and solutions and building new services capabilities to provide more proactive and predictive services as well as improve product serviceability. Paul has spent his 22+-year career at Cisco in TAC, the Collaboration Technology Group, Solution Validation Services, Cisco Advanced Services, and, most recently, as part of the Customer Experience organization. Paul has spent years troubleshooting and diagnosing issues on some of the largest and most complex Cisco collaboration deployments. He is passionate about the intersection of programmability and Cisco collaboration products as well as giving customers the knowledge and tools they need to diagnose issues on their own.

Paul is the author of the classic Cisco Press title Troubleshooting Cisco IP Telephony and is well known for his Cisco Live! sessions on SIP, collaboration APIs, troubleshooting Cisco collaboration, and other topics related to Cisco collaboration, making him a member of the Cisco Live! Distinguished Speaker Hall of Fame Elite. He is also the creator of the TranslatorX tool, which is used across the Cisco collaboration industry, as well as a contributor to SIP standards in the IETF. Paul has a degree in computer engineering from the University of Miami.