John Seddon
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In Pursuit of Quality: Case Against ISO 9000
Seddon, John
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Freedom from Command and Control: A Better Way to Make the Work Work
Seddon, John
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I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations
Seddon, John
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Beyond Command and Control
John Seddon
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Freedom from Command and Control: Rethinking Management for Lean Service
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