Bob E. Hayes

Bob Hayes is a recognized expert in customer experience management, and customer satisfaction/loyalty measurement, Big Data and analytics. He is President of Business Over Broadway and Chief Customer Officer of TCELab.

Hayes received his Ph.D. in industrial organizational psychology from Bowling Green State University, where he had extensive training in organizational psychology, statistics, survey development and research methodology. He has implemented customer feedback programs and directed global customer feedback research projects for many enterprise companies including Siebel Systems, Oracle, Mob4Hire, Netsmart Technologies, Virtual Instruments, Sophos and Agilent Technologies.