Bo Edvardsson
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Quality of Service: Making it Really Work (McGraw-Hill Quality in Action)
Edvardsson, Bo; Etc.; Ovretveit, John; Thomasson, Bertil
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Values-based Service for Sustainable Business: Lessons from IKEA: 05 (Routledge Studies in Management, Organizations and Society)
Edvardsson, Bo; Enquist, Bo
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Business Transformation for a Sustainable Future (The Principles for Responsible Management Education Series)
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