Peter Hernon

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The Great Rescue: American Heroes, an Iconic Ship, and the Race to Save Europe in WWI
Hernon, Peter

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Assessing Service Quality: Satisfying the Expectations of Library Customers
Hernon, Peter; Altman, Ellen

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Getting Started with Evaluation
Hernon, Peter; Dugan, Robert E.; Matthews, Joseph R.

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Statistics: A Component of the Research Process: A Component of the Research Process, 2nd Edition (Contemporary Studies in Information Management, Policies, an)
Peter Hernon

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Listening to the Customer
Hernon, Peter; Matthews, Joseph R.

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� 13.70

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Delivering Satisfaction and Service Quality: A Coustmer-Based Approach for Libraries
Peter Hernon

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Service Quality in Academic Libraries (Contemporary Studies in Information Management, Policies & Services)
Peter Hernon; Ellen Altman

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The Next Library Leadership: Attributes of Academic and Public Library Directors
Peter Hernon; Arthur P. Young; Ronald R. Powell

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