Peter Hernon

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The Great Rescue: American Heroes, an Iconic Ship, and the Race to Save Europe in WWI
Hernon, Peter

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Assessing Service Quality: Satisfying the Expectations of Library Customers
Hernon, Peter; Altman, Ellen

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Getting Started with Evaluation
Hernon, Peter; Dugan, Robert E.; Matthews, Joseph R.

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Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
Hernon, Peter; Whitman, John R.

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Public Access to Government Information: Issues, Trends and Strategies: Issues, Trends and Strategies, 2nd Edition (Contemporary Studies in Information Management, Policies, an)
Charles R. McClure; Peter Hernon

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Engaging in Evaluation and Assessment Research
Hernon, Peter

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� 24.75

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Listening to the Customer
Hernon, Peter; Matthews, Joseph R.

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� 14.04

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Das Beben
Peter Hernon

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� 0.83

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