Peter Hernon

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The Great Rescue: American Heroes, an Iconic Ship, and the Race to Save Europe in WWI
Hernon, Peter

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Assessing Service Quality: Satisfying the Expectations of Library Customers
Hernon, Peter; Altman, Ellen

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� 5.73

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U.S. Government on the Web: Getting the Information You Need: Getting the Information You Need, 3rd Edition
Peter Hernon; Robert E. Dugan; John A. Shuler

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Managing with Data: Using Acrlmetrics and Plametrics
Hernon, Peter; Dugan, Robert E.; Matthews, Joseph R.

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� 11.55

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Statistics: A Component of the Research Process, 2nd Edition (Contemporary Studies in Information Management, Policies, an)
Hernon, Peter

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� 7.62

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Delivering Satisfaction and Service Quality: A Coustmer-Based Approach for Libraries: A Customer-Based Approach for Libraries
Peter Hernon

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Listening to the Customer
Hernon, Peter; Matthews, Joseph R.

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� 16.76

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Getting Started with Evaluation
Hernon, Peter; Dugan, Robert E.; Matthews, Joseph R.

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� 21.55

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