Jerry L. Harbour

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The Basics of Performance Measurement
Harbour, Jerry L.

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The Process Reengineering Workbook: Practical Steps to Working Faster and Smarter Through Process Involvement
Harbour, Jerry L.

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The Basics of Performance Measurement
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Cycle Time Reduction: Designing and Streamlining Work for High Performance
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Lean Human Performance Improvement
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The Performance Mapping and Measurement Handbook
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� 39.90

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The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes
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