Robert Johnston
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Service Operations Management: Improving Service Delivery (4th Edition)
Johnston, Robert
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Service Operations Management: Improving Service Delivery
Johnston, Robert; Shulver, Michael; Slack, Nigel; Clark, Graham
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SERVICE OPERATIONS MANAGEMENT, 5TH EDITION, 5/E
Robert Johnston
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Service Operations Management
Johnston, Robert; Shulver, Michael; Slack, Nigel; Betts, Alan
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Operations Management
Slack, Prof Nigel; Chambers, Dr Stuart; Johnston, Prof Robert
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Smith and Keenan's Advanced Business Law 11e
Keenan, Denis
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Operations and Process Management
Slack, Prof Nigel; Brandon-Jones, Prof Alistair; Johnston, Prof Robert; Betts, Alan
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Service Operations Management: Improving Service Delivery
Johnston, Prof Robert; Clark, Graham
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