Glen Morgan
GLEN MICHAEL MORGAN
Semi-retired, Glen is a part-time school bus driver for the Douglas County Colorado Schools Transportation Department.
He writes during his downtime while on either bus routes or on field trips for the district.
Glen has been married to his wife Connie Jean for 50 years where they now call Highlands Ranch, Colorado, home. They have two grown children, six grandchildren, and one great grandchild.
_____________________________________________________
PUBLISHED WORKS - PROFESSIONAL JOURNALS
Economic Development Review INC
The Balance Sheet Training and Development Journal Basketball Clinic Florists Review
Paper Industry Management Journal American Youth
American Salesman Journal of General And Related Instruction Boardroom Reports Industrial Management
Contemporary Administrator WAVAE Journal
ERIC The Professional Medical Assistant The Newsletter – Arabian Society For HR Management
Article reprint requests have been granted to: University of Quebec at Montreal; California State University; Auburn University; Comenius University - Czechoslovakia; Tallinn Pedagogical Institute - ESSR-USSR.
_____________________________________________________
PUBLISHED WORKS – BOUND
Recovery Turns Rescue: Colorado woman spends six days in an overturned car without food or water
Passport to Successful Exporting: How 100 Small U.S. Businesses Found International Success
Support Staff Development / Training Program Handbook
The Nursing Professional - Therapeutic Listening Training Manual
Selected photographs in the 1995 Greater Seminole County Chamber of Commerce Membership Directory
Photographs in "Quality Living" - the Official Guide of the Greater Seminole County Chamber of Commerce and Selected photographs in KEEP FLORIDA BEAUTIFUL.
_____________________________________________________
EXECUTIVE VITA SUMMARY
• Developed, presented, and facilitated hundreds of classes, courses, seminars, and professional workshops, both customized and off-the-shelf.
• International speaking/consulting experiences in Kuwait, Bahrain, Cairo, Bogota, and Canada.
• Expertise in creative thinking, problem solving, decision-making, marketing, curriculum development, and sales; inventor, entrepreneur, and published author.
• Adept at creating and developing sustainable partnerships among business, service, government, industrial, and professional entities, and organizations.
• Successful at developing business-orientated projects, programs, and full-service centers in all aspects of operational, financial, and staff development and evaluation.
• Generated $1.5 million + yearly in grants and project monies while employed within educational settings, developing and operating revenue-producing programs within Business Centers.
• Experienced in Federal Government procurement and bid search, proposal development, contract bid defense support, and contract quality compliance; as well as experienced in state and local government training proposals, contracts, and administration of awards.
EXPERIENTIAL
DOUGLAS COUNTY SCHOOLS November 2015 - Present
Transportation Department – North Terminal
Highlands Ranch, CO 80129
SCHOOL BUS DRIVER
Responsible for providing a safe and comfortable environment for student and adult travel.
________________________________________________________
TARGET SUPER CENTER August 2014 – October 2015
1265 Sgt. Jon Stiles Drive
Highlands Ranch, CO 80129
HUMAN RESOURCE TEAM MEMBER/STOCK
Responsible for recruiting and screening potential new hires, payroll, auditing schedules, maintaining employee worked hours, rectifying various reports, and various training duties.
Worked in in-stock, backroom, replenishment, merchandising, cashier, and sales.
________________________________________________________
SPRINT February 1999 – April 2014
10002 Park Meadows Drive
Lone Tree, Colorado
TRAINING AND DEVELOPMENT – INSTRUCTIONAL DESIGNER – Off-Shore Prepaid Call/Care Centers
September 2012 – April 2014: Utilizing the instructional design model ADDIE, was responsible for developing Web-based, facilitator-led, and platform curricula for new hire classes and continuing education courses with such development programs as Lectora, FSPro, Captivate, Dreamweaver, and SharePoint.
SENIOR TRAINING SPECIALIST / PERFORMANCE CONSULTANT – Customer Finance Services Division Care/Call Center
March 2009 – September 2012: As a member of Sprint University, was responsible for delivering new hire classes, and continuing education workshops, for Credit and Collections, Fraud, and Compliance departments; as well as conducting numerous technical continuing education classes and supervisory workshops at the Lone Tree contact center.
SENIOR TRAINING SPECIALIST / PERFORMANCE CONSULTANT – Business Sales Delivery
August 2000 – March 2009: As a member of Sprint University, through extensive travel, was responsible for delivery of both instructor-led and instructor-facilitated training for direct, indirect, and retail sales employees in New Hire, Professional Sales, Leadership, Prospecting, Teleprospecting, Proposal Development, Wireline, and Wireless Networks; as well as internal systems (Amdocs) supporting sales (Salesforce.com), and internal systems supporting the direct, indirect, and retail sales channels (FTD, SNAP, etc.). Well versed in virtual training (CENTRA and MICROSOFT OFFICE LIVE MEETING) and have conducted virtual classes to both national and international audiences.
Additional Comment: Served on national curricular development teams and Project Lead on multiple technology projects such as the Networx Enterprise Telecommunications Contract, Hybrid launch, and numerous others. Sprint ADR Panel Review Member. Awards include: Circle of Excellence Nominee; Director’s Award; and numerous Excellence Awards.
ACCOUNT EXECUTIVE (February 1999 – August 2000) - Nextel Communications
Consulted with metro-Denver area businesses concerning the improvement of their business and wireless communications systems, maintained current account base by providing exemplary customer and follow-on service; and generated new business relationships through cold calls, referrals, and creative marketing strategies. Scored in the 91st percentile on the Sandler Sales Assessment. Awards: Top Executive; Top Executive – Outstanding Performance. Achieved Perfect Score in LS400.
________________________________________________________
INTERNATIONAL PROFIT ASSOCIATES October 1998 – February 1999
1250 Barclay Blvd.
Buffalo Grove, Illinois
SENIOR BUSINESS ANALYST
Through extensive travel within the United States and Canada, responsible for providing both operational and financial diagnostic procedures to small and medium size businesses ($500,000 - $5,000,000) focusing on the following representative business elements: Purchasing, Inventory, Productivity, Financials, Polices / Procedures, Employee Relations, Quality Control, Credit Policies, Administration, Production, and Plant Operations.
________________________________________________________
ARAPAHOE COMMUNITY COLLEGE August 1995 – March 1998
5660 Greenwood Plaza Blvd., Suite 111
Englewood, Colorado
DEAN OF COMMUNITY AND ECONOMIC DEVELOPMENT and EXECUTIVE DIRECTOR - COLORADO CENTER FOR PROFESSIONAL DEVELOPMENT
Responsible for the start-up of such profit centers as the Colorado Center for Professional Development and in increasing revenue and net margin of the Customized Training and Business Services Division (Workforce Development); administration of the Colorado Business Workforce Collaboration Program and the Recruitment, Assessment, and Training Center; administration of the Community Services Division (profit center) - including the Home Schooling Program, Youth College, Seniors Programs / Emeritus College - and Elderhostel.
Initiated and established direction for the Center for Global Development and assisted in the initiation of the Colorado Consortium of International Development; administration of all Satellite Extension Campuses and programs; administration of Telecourse / Long Distance programming; creation and administration of the Colorado Computer Center (profit center).
Set direction for the Professional and Personal Growth Programs (Zenger Miller programming and American Management Association Institute Extension courses); and overall generation of revenue for both the Division and the College through the development of projects which involve the integration of the Institution within the business, service, government, professional, and industrial communities.
_____________________________________________________
SEMINOLE COMMUNITY COLLEGE August 1989 - August 1995
100 Weldon Blvd
Sanford, Florida
DIRECTOR (Associate Dean Level) - BUSINESS AND INDUSTRY SUPPORT CENTER and
DIRECTOR (Associate Dean Level) - SMALL BUSINESS DEVELOPMENT CENTER
Created and established the such profit centers as the Business and Industry Support Center and the Small Business Development Center, and Institutes of Real Estate, Insurance, and Health; coordinated such functions as related to entrepreneurial programs for and consultative services to the Seminole County business and industrial community; developed and provided customized contracting with business and industry.
Responsible for revenue generation from training and development contracts and special projects related to economic development; directed the state of Florida, Enterprise Florida Grant - Florida Manufacturing Technology Regional Center, Florida Manufacturing Extension Partnership.
Established various local economic development joint ventures and community-wide linkages; and created entrepreneurial / profit activities related to the expansion of the department within the College and within Seminole County. Founding member of Leadership Seminole.
_____________________________________________________
COLLEGE OF LAKE COUNTY September 1986 - August 1989
19351 West Washington Street
Grayslake, Illinois
ASSOCIATE DEAN - CENTER FOR ECONOMIC DEVELOPMENT (10/87 - 8/89)
Generated economic development initiatives, profit center programs, and entrepreneurial ventures related to the Small Business Development Center, International Trade Resource Center, and the Procurement Assistance Center.
Responsible for creating training and development Programs, Government and Military Contracting opportunities, the Placement / Cooperative Education program, and the Labor Market Information department.
CONSULTANT – GOVERNMENT PROCUREMENT ASSISTANCE and
TRAINING AND DEVELOPMENT (9/86 - 10/87)
Assisted county businesses and industrial firms in procuring $12.5 million in government contracts as related to procurement bid search, bid / proposal development, contract bid defense support, and contract quality compliance; developed marketing and promotional materials.
Was also responsible for training and development programming for both business and industrial sectors of the county, as specifically related to the following state grants: Reorganized Prairie State 2000, ITAP / ETAP, all for the purpose of procuring higher percentage of administrative overhead.
_______________________________________________________
MODERN MANAGEMENT METHODS, INC May 1984 - September 1986
101 Waukegan Road, Suite 900
Lake Bluff, Illinois
MANAGER / CONSULTANT - LADOR AND HUMAN RESOURCES
Employed under a Gainshare System of compensation, responsible for meeting the consultative and training and development needs of firm clients representing industrial sectors, business services, government, healthcare, and education; responsible for new client generation; managed both the training and development division and the video-film division.
Assisted the Labor Relations and the Employee Survey divisions in organizational strategy audits, employee assessments, company analyses, and the writing of and revising of personnel policy manuals and employee / employer handbooks.
Conducted human resource audits of numerous business and industrial sectors as related to both employer and employee environments; responsible for departmental marketing, promotion, sales, and proposal development, implementation, and evaluation.
_____________________________________________________
MOUNT SINAI MEDICAL CENTER August 1983 - May 1984
950 North 12th Street
Milwaukee, Wisconsin
MANAGER - STAFF DEVELOPMENT AND TRAINING
Created a full-time training and development function for the 2000 employee Medical Center; responsible for all staff-level education in both development and presentation as well as coordinated other staff instructors within the program, coordinated and facilitated the Motivational Dynamics Program for supervisory and managerial personnel.
Edited and assisted in the publishing of the employee handbook; created, developed, designed all marketing and promotional materials for the department; wrote all training department policies and procedures; published a bi-monthly training newsletter; and performed generalist functions within HR.
_____________________________________________________
LAKESHORE TECHNICAL COLLEGE August 1970 - August 1983
1290 North Avenue
Cleveland, Wisconsin
SUPERVISOR / COORDINATOR - GENERAL EDUCATION (7/78 - 8/83)
Responsible for all general education programming in both the full-time and part-time post-high and adult and continuing education divisions; coordinated credit courses in the Developmental Reading Lab and supervised the Testing Center; conducted instructional needs assessments; allocated budgets; coordinated courses among the divisions of Trade, Healthcare, Home Economics, Nursing, Business, and Agriculture; generated courses for weekend, twilight, and cable / television.
Coordinated training and development activities for area business and industry as facilitated through the economic development specialists within the Department of Business; coordinated traffic safety, group dynamics, and motorcycle courses; selected to serve as Chairperson of the Student Life Committee - North Central Association Reaccreditation; and on state discipline reviews.
INSTRUCTOR - GENERAL EDUCATION (8/70 - 7/78)
Responsible for instructing courses in communications, discussion, speech, and English in both the credit and non-credit divisions of the College as related to both on-campus and on-site courses for business, industry, and professional organizations within the district.
___________________________________________________
OTHER BUSINESS AND PROFESSIONAL EXPERTISE
Staff – Economic Development Institute; Editorial Board - ECONOMIC DEVELOPMENT REVIEW, American Economic Development Council; Discipline Review Board - National League of Nursing; Member of the Editorial Review Board - PERSONNEL ADMINISTRATOR; Text Reviewer - W.C. Brown and Company; Guest Editor - HERALD-TIMES-REPORTER; Partner - Final Edit; President - Parkway Publications; Manager - Red Owl Foods; Adjunct Faculty - Milton College, Columbia College, and Mount Senario College.
__________________________________________________
EDUCATION
University of Oklahoma Graduate - Economic Development Institute
University of Wisconsin Master’s Degree - Curriculum and Supervision
University of Wisconsin Master’s Degree - Teaching
Northern Michigan University Bachelor’s Degree - Speech/English
____________________________________________________
Certifications: Certified Training Manager and Certified Training Administrator – The Training Clinic; McGraw Hill Management Series; Zenger Miller Leadership Series; Motivational Dynamics Program; American Management Association Program; Achieve Global – Professional Selling Skills.
_____________________________________________________
AWARDS / HONORS – EDUCATIONAL / PROFESSIONAL / COMMUNITY
AARP/ElderWatch Fraud Fighter ; Denver Summit of the Eight Host Conference Volunteer; Cherry Creek Arts Festival; Who’s Who in Economic Development; EDI Norman Roepke / Cassell Scholar; Nominee - Robert Cassell Leadership Award.
Jefferson County’s “50 Most Wanted”; Who's Who in the World; International Who's Who of Contemporary Achievement; Who's Who in American Education; Directory of International Biography; Men of Achievement; Personalities of the West and Midwest; Personalities of America; Who's Who in American Vocational Education; Who's Who in America; Outstanding People of the 20th Century.
Minority Vendor Seminar and Exposition Award; Community College Field Services Challenge Award; Outstanding Educator of America; Kappa Delta Pi Honor Society; Loaned Professional - United Way of Lake County; United Way of Seminole County Account Executive; Habitat for Humanity Volunteer; American Heart Association Volunteer; Commendation - City of Littleton Fire and Rescue.
Most Valuable Member – Economic Development Group – South Metro Chamber of Commerce; volunteer for such community activities as First Night Colorado, Irish Fest, Castle Rock Art Fest; Special Olympics Handicapped Bowling Tournament; Lodo Downtown Redevelopment Association; 11th Annual AIDS WALK COLORADO; and Visiting Nurse Association of Denver Annual Auction. Seminole
County Tourist Development Council.
Arapahoe / Douglas Works Mentoring Program Advisory Board; Arapahoe / Douglas Board Member – “Work First” Program; Community Resources Volunteer -Dividends School Program; AEDC Marketing Award for Colorado Center Brochure; Seminole Chamber Video Host; American Cancer Society “Jail and Bail”; and interviewed on numerous radio and television stations.
Member of the Editorial Board - ECONOMIC DEVELOPMENT REVIEW, AED Council; Discipline Review Board - National League of Nursing; Member of the Editorial Review Board - PERSONNEL ADMINISTRATOR; Text Reviewer - W.C. Brown and Company; Guest Editor - HERALD-TIMES-REPORTER; Seminole County Jobs Incentives Task Force; Economic Development Roundtable; Steering Committee – Convention Center Feasibility Study for Seminole County.
Steering Committee – Central Florida Innovation Partnership Council; Founding Member – Education Coalition for Seminole County; Founding Member – Seminole County Job Shadowing Day; CEO Roundtable; Mayor’s Refugee Resettlement Committee – Chair; Welfare Reform Committee – Advisory Committee.
________________________________________________________
SELECTED SPEAKING / CONSULTING ENGAGEMENTS
Sertome; American Compensation Association; American Economic Development Association; Seminole Chamber of Commerce; Sanford Chamber of Commerce; American Association of Medical Assistants; Professional Secretaries Association.
Distributive Education Clubs of America; Kiwanis Clubs, Lions Clubs, Rotary Clubs, Optimists Clubs; Purchasing Association; Lake County Urban League; Lake County Action Project; American Vocational Association; Intl. Listening Association; West Chamber.
League for Innovation – Workforce 2000; Northeast Wisconsin Industrial Association; Michigan Economic Development Association; Community College Social Science Association; Hamilton Management Association; University of Denver; Florida Association of Community Colleges; Hancock Information Group.
Seminole Community College Adult Education Graduation; Kohler International; Florida Hospital; University of Central Florida; National Council of Purchasing Agents; Croom’s School of Choice; First Street Gallery; Procurement Technology Assistance National Conference; Goelitz Confectionery; St. John’s Hospital; Mirro Aluminum Corp.; Bank of Galesburg; Deaconess Hospital.
Schlumberger; Weston Controls; Abbott Laboratories; John Hancock Insurance; Florida Small Business Development Center Annual Conference; Bull Moose Tube Company; Medline; Private Industry Council; American Speakers Bureau; ICN; Great Lakes Naval Center; Ft. Sheridan Army Base; Nashville Regional Medical Center; National Fire Protection Association; Potlatch.
Cleveland Museum of Art; AETNA Wire; Hi-Ranger. American Society of Civil Engineers; Midwest Regional Council on English; National League of Nursing; U.S. Department of Education; Support Centers International – Cairo, Egypt; Public Authority for Applied Education and Training – Kuwait; Arabian Society of Human Resource Managers – Bahrain.
________________________________________________________
