James A. DeSena

James is a management consultant, speaker and author. His areas of expertise are sales and leadership. During more than 20 years he has designed, developed and delivered training, speaking and consulting for 200 prominent organizations throughout the U.S. and Canada. His book is the result of that work and research.

Jim helps clients develop compelling business strategies, provide award-winning customer service, and sell high-value, innovative customer solutions in an environment of rapid change. His research focus is on organizations that create sustainable leadership, customer value and employee productivity.

He has an MBA in Management from NYU, an MS in Mechanics and Materials Science from Rutgers University and a BME in Mechanical Engineering from City College of New York. He is past president of the International Society for Performance Improvement, New Jersey chapter.