Jacques Horovitz

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A Dream with a Deadline: Turning strategy into action
Horovitz, Jacques; Ohlsson-Corboz, Anne-Valerie

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� 3.95

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Total Customer Satisfaction (Financial Times Series)
Horovitz, Jacques; Jurgens, M

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� 6.96

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Seven Secrets Of Service Strategy
Jacques Horovitz

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� 11.73

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Winning Ways: Achieving Zero-Defect Service
Horovitz, Jacques

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� 13.07

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Service Strategy: Management moves for customer results. (Financial Times Series)
Horovitz, Jacques

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� 16.82

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Top Management Control in Europe
Horovitz, Jacques

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� 29.07

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