Jacques Horovitz

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A Dream with a Deadline: Turning strategy into action
Horovitz, Jacques; Ohlsson-Corboz, Anne-Valerie

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� 4.47

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Total Customer Satisfaction (Financial Times Series)
Horovitz, Jacques; Jurgens, M

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� 5.28

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Seven Secrets Of Service Strategy
Jacques Horovitz

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� 7.65

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Service Strategy: Management moves for customer results. (Financial Times Series)
Horovitz, Jacques

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� 7.47

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Winning Ways: Achieving Zero-Defect Service
Horovitz, Jacques

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� 22.57

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Total Customer Satisfaction: Lessons from 50 European Companies with Top Quality Service (FT)

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� 10.56

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