Ron Zemke
Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series. Knock Your Socks off books have sold over one million copies worldwide.
Popular items by Ron Zemke
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Managing Knock Your Socks Off Service
Bell, Chip R.; Zemke, Ron
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The Service Edge: Inside 101 Companies That Profit from Customer Care
Zemke, Ron; Schaaf, Dick
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E-service: 24 Ways to Keep Your Customers - When the Competition is Just a Click Away
Zemke, Ron; Connellan, Thomas K.
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Figuring Things Out: A Trainer's Guide to Needs and Task Analysis
Zemke, Ron; Kramlinger, T.
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Zemke, Ron; Raines, Claire
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Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski
Bell, Chip R.; Zemke, Ron
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