Ron Zemke
Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series. Knock Your Socks off books have sold over one million copies worldwide.
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Figuring Things Out: A Trainer's Guide to Needs and Task Analysis
Zemke, Ron; Kramlinger, T.
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Performance Research Associates
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Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, and Make More Money (Knock Your Socks Off Service!)
Miller, William \Skip\
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Zemke, Ron; Raines, Claire
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Delivering Knock Your Socks Off Service
Performance Research Associates
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The Service Edge: 101 Companies That Profit from Customer Care
Zemke, Ron; Schaaf, Dick
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Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski
Bell, Chip R.; Zemke, Ron
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Taking Care of Business: One Hundred One Ways to Keep Your Customers Back (Without Whining, Groveling or Giving Away the Store)
Zemke, Ron
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