Leonard L. Berry

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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations (MGMT & LEADERSHIP)
Berry, Leonard L.; Seltman, Kent D.

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Delivering Quality Service: Balancing Customer Perceptions and Expectations
Zeithami, Valarie A.; Parasuraman, A.; Barry, Leonard L.

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� 3.26

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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Berry, Leonard L.

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� 3.72

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On Great Service: A Framework for Action
Berry, Leonard L.

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� 2.84

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Service Quality
Berry, Leonard L.; Etc.

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� 4.64

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Marketing Services: Competing Through Quality
Berry, Leonard L.

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� 5.35

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Banking tomorrow: Managing markets through planning
Thompson, Thomas W

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� 8.76

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Bankers Who Sell
Berry, Leonard L.; Etc.

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