Sein un Zeit

Seller Information

Business Name: Krüger Books

Form of Legal Entity: Sole Proprietorship

Business Address: Hogeschoolplein 3, 3000 Leuven, Belgium

Email Address: krugerpress@gmail.com

Phone Number: +32478087043

Consumer Complaints Address: same as business address

First and Last Name: Robin Kokot

Email Address: krugerpress@gmail.com

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Krüger books, Leuven, Belgium, +32 0478087043, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

1. Processing Time
   Orders are typically processed within 3-5 business days after payment is received. Please note that processing times may vary during peak periods or due to unforeseen circumstances. Orders are processed Monday through Friday, excluding holidays.

2. Shipping Methods
   We offer a variety of shipping options, including standard and expedited shipping, to both domestic and international locations. The available shipping methods and estimated delivery times will be displayed at checkout, allowing you to choose the option that best meets your needs.

3. Shipping Costs
   Shipping costs are calculated based on the destination and the weight of the order. All shipping costs will be clearly displayed at checkout before you complete your purchase. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the buyer.

4. Delivery Times
   Delivery times may vary depending on the shipping method chosen and the destination. Standard shipping typically takes 2 to 7 business days for domestic orders and 7 to 21 business days for international orders. Please note that these are estimated times and not guaranteed. Delays caused by postal services or customs are beyond our control.

5. Tracking Information
   Once your order has been shipped, you will receive an email with tracking information if you chose an option with paid tracking. You can use this information to monitor the status of your shipment. If you do not receive tracking information but have opted for tracked shipment, please contact us.

6. Lost or Delayed Shipments
   If your order has not arrived within the estimated delivery time, please contact us. We will work with the shipping carrier to locate your package. In cases of lost or significantly delayed shipments, we will either issue a replacement (if available) or provide a refund.

7. Damaged Packages
   If your package arrives damaged, please retain all packaging materials and contact us within 72 hours of receipt. Provide photos of the damaged package and contents. We will work with you to resolve the issue, which may include sending a replacement or issuing a refun

8. Incorrect Shipping Address
   Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have provided an incorrect address, please contact us immediately . If the order has not yet been shipped, we will make every effort to correct the address.

9. Customs and Import Duties
   International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the buyer. We are not responsible for any delays caused by customs processing.

10. Contact Information
    For any questions or concerns regarding shipping, please contact us. We are here to assist you and ensure that your order is delivered promptly and in good condition.