Covering the whole range of conflict settings–interpersonal, group, and organizational–Working Through Conflict provides an introduction to conflict management that is firmly grounded in current theory and research. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate concepts and help students learn how to apply theory. The Sixth Edition of this engaging and comprehensive text has been thoroughly revised to be even more accessible to students.

From the Back Cover:

Working Through Conflict: Strategies for Relationships, Groups, and Organizations, Sixth Edition

Joseph P. Folger, TempleUniversity

Marshall Scott Poole, IllinoisUniversity

Randall K. Stutman, CRA, Inc.

Covering the whole range of conflict settings―interpersonal, group, and organizational―Working Through Conflict provides an introduction to conflict and its management that is firmly grounded in current theory, research, and practice. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate concepts and help you learn how to apply theory. The sixth edition of this engaging and comprehensive text has been thoroughly revised and updated to be even more accessible.

Features of the Sixth Edition:

A new chapter, “Managing Conflict,” presents an integrated model of conflict and offers you techniques for conflict management.
Several new case studies addressing leadership, family, and neighborhood conflict make the material even more engaging and relevant.
“Tactics,” covered solely in one chapter in the fifth edition, are blended throughout the text of the sixth edition, providing a more integrated discussion of the topic.
Integrated discussions of emotion and social cognition and conflict, cover the most recent research on the factors that create and help manage conflict.

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