How to Work in Customer Service and Still Like People! (Most Days.)
Language: English
Published by Independently Published, 2026
- Softcover
- New
Seller: Rarewaves.com USA, London, London, United KingdomRarewaves.com USA
AbeBooks seller since June 11, 2025
Condition: New
£ 11.33
Quantity: Over 20 available
Add to basketSeller Inventory # LU-9798245455594
- Title
- How to Work in Customer Service and Still Like People! (Most Days.)
- Author
- Customer Service Insider
- Publisher
- Independently Published
- Publication year
- 2026
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 13
- 9798245455594
- Item weight
- 68 grams
- Dimensions
- 15.24 x 0.25 x 22.86 cm
Customer service isn’t “easy.”
If it were, everyone would be calm, cheerful, and emotionally unbothered by angry customers, confusing policies, and that one coworker who says, “That’s just how we do things.”
This book is for the people who show up anyway.
How to Work in Customer Service and Still Like People! (Most Days.) is a practical, honest, and occasionally funny survival guide for anyone working on the front lines—front desk staff, call center agents, retail associates, hospitality professionals, and managers who’ve had to calm both customers and their teams.
Written by a customer service insider with over two decades of real-world experience, this guide focuses on what actually works—not corporate scripts, not unrealistic positivity, and definitely not “just smile more.”
Inside, you’ll learn how to:-
Handle difficult customers without losing your patience (or your sanity)
-
Communicate clearly, calmly, and professionally—even under pressure
-
Protect your energy and mental health in people-facing roles
-
Set boundaries while still delivering excellent service
-
Navigate bad policies, tough managers, and impossible situations with confidence
This isn’t about being fake.
It’s about staying professional without burning out, advocating for yourself without escalating conflict, and finding moments of calm—even when everything feels chaotic.
Whether you’re new to customer service or a seasoned professional who’s “seen some things,” this book will help you work smarter, stay grounded, and—most days—still like people.
"Synopsis" may belong to another edition of this title.
Rarewaves.com USA
London, London, United Kingdom
AbeBooks seller since June 11, 2025
Shipping rates from United Kingdom to U.S.A.
| Item | 9 to 14 business days | 9 to 14 business days |
|---|---|---|
| First item | £ 0.00 | £ 0.00 |
Payment methods
Seller's business information
RAREWAVES.COM LIMITED
Elsley Court, 20-22 Great Titchfield Street
London, United Kingdom W1W 8BE
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Rarewaves.com USA, Unit 144 The Lightbox, 111 Power Road, W4 5PY, London, London, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Please note that we do not offer Priority shipping to any country.
We currently do not ship to the below countries:
Russia
Belarus
Ukraine
Please do not attempt to place orders with any of these countries as a ship to address - they will be cancelled.