Winning at Service: Lessons from Service Leaders
Language: English
Published by WILEY, 2003
- Hardcover
- Used
Condition: Used - Fine
£ 3.30
Quantity: 1 available
Add to basketItem description from seller
Leichte Gebrauchsspuren; Leichte Verformung / umgeknickte Seiten. This book reveals the Secrets to Service Success by analyzing four service companiesthat grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Seller Inventory # 843f7236-e9d3-4262-8621-01706efb4382
- Title
- Winning at Service: Lessons from Service Leaders
- Author
- Els Van Weering
- Publisher
- WILEY
- Publication year
- 2003
- Condition
- Fine
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0470848235
- ISBN 13
- 9780470848234
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
"Synopsis" may belong to another edition of this title.
About the Author
Gordon Adler, Senior Writer, IMD, Lausanne. In addition to serving as IMD's Senior Writer, Gordon Adler also works as an editor and communications consultant/writing coach at a number of international companies. A freelance writer, he recently co-authored a book about family business, and has published in leading journals and magazines.
Els van Weering, Research Associate and Project Manager at IMD, Lausanne, creates case studies for IMD's executive education programmes. Her areas of special expertise include corporate learning, international growth, entrepreneurship in large corporations, talent retention, strategy and leadership.
"About the title" may belong to another edition of this title.
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