Winning the Service Game
Schneider, Benjamin,Bowen, David Earl
ISBN 10: 0875845703 ISBN 13: 9780875845708
Published by Harvard Business Review Press, 1995
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hardcover
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New Legacy Books, Annandale, NJ, U.S.A.
Seller rating 5 out of 5 stars
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About this Item
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Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations! Seller Inventory # 5FS000001COS
Synopsis:
This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.
Product Description: Winning the Service Game
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Bibliographic Details
Title: Winning the Service Game
Publisher: Harvard Business Review Press
Publication Date: 1995
Binding: hardcover
Condition: Very Good
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.
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hardcover. Condition: Good. HARDCOVER Good - Bumped and creased book with tears to the extremities, but not affecting the text block, may have remainder mark or previous owner's name - GOOD Standard-sized. Seller Inventory # M0875845703Z3
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Winning the Service Game
Published by
Harvard Business School Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,800grams, ISBN:9780875845708. Seller Inventory # 8664431
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780875845708. Seller Inventory # 9469183
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # wbs3314468629
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: medimops, Berlin, Germany
Seller rating 5 out of 5 stars
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00875845703-G
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Winning the Service Game
Published by
Harvard Business Review Press, United States, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR002065222
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Winning the Service Game
Seller: AwesomeBooks, Wallingford, United Kingdom
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Hardcover. Condition: Very Good. Winning the Service Game This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780875845708
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Winning the Service Game
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780875845708
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP16287247
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP16287247