Winning the Service Game
Bowen, David E., Schneider, Benjamin
ISBN 10: 0875845703 ISBN 13: 9780875845708
Published by Harvard Business Review Press, 1995
Used
Hardcover
From
Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
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About this Item
Description:
Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 17497422-6
Synopsis:
This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.
Product Description: Winning the Service Game
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Bibliographic Details
Title: Winning the Service Game
Publisher: Harvard Business Review Press
Publication Date: 1995
Binding: Hardcover
Condition: Very Good