Why do satisfied customers defect? A look at the concept of "customer satisfactions" and its shortcomings

Thomas Bister-Füsser

ISBN 10: 3640890531 ISBN 13: 9783640890538
Published by GRIN Verlag, 2011
Language: German
Condition: New Soft cover

Sold by preigu, Osnabrück, Germany

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New - Soft cover

Condition: New

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