What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
Language: English
Published by AMACOM, 2008
- Softcover
- Used
Seller: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.Bookmonger.Ltd
AbeBooks seller since July 20, 2015
Condition: Used - Good
£ 1.27
Quantity: 1 available
Add to basketItem description from seller
Crease on cover and a few pages*.
Seller Inventory # mon0000659196
- Title
- What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
- Author
- Gallagher, Richard
- Publisher
- AMACOM
- Publication year
- 2008
- Condition
- Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 0814416799
- ISBN 13
- 9780814416792
What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service in a quick and lighthearted way.
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.
In this book, you’ll explore how:
- great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in “By a Hare”;
- there’s a better way to great your customers, as one grizzly honey-shop owner discovers in “Bear with Me”;
- and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book’s titular story “What to Say to a Porcupine.”
Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.
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Bookmonger.Ltd
HILLSIDE, NJ, U.S.A.
AbeBooks seller since July 20, 2015
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