What I Learned From Sam Walton: How to Compete and Thrive in a

Michael Bergdahl

41 ratings by Goodreads

Language: English

Published by John Wiley and Sons Ltd, 2006

0471920169 / 9780471920168

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Michael Bergdahl, John Wiley and Sons Ltd. Praise for WHAT I LEARNED FROM SAM WALTON "Michael Bergdahl's book presents unique insights into the staggering international success of Wal-Mart. Throughout the pages of this book, you can almost hear Sam Walton himself coaching and inspiring his legion of employees to greatness." -Tracy Mullin, President and CEO, National Retail Federation "Retailers, non-retailers, manufacturers, and suppliers will enjoy Bergdahl's insights into Wal-Mart's service culture and its leadership icon, Sam Walton." -Roger J. Dow, Senior Vice President Global and Field SalesMarriott International, Inc. Bergdahl outlines his competitive strategy with the acronym P.O.C.K.E.T.S. P-Price: Don't try to compete on price; differentiate your product selection. O-Operations: Break the retail "ready, shoot, aim" tactical orientation bydeveloping an actual strategy to compete. C-Culture: Build a can-do culture with a strong sense of urgency. Communicate your values and beliefs over and over again to your employees. K-Key Item Promotion/Product: Determine who you are and uniformly communicate your brand message to your entire team. E-Expenses: Become obsessed about controlling costs. T-Talent: Recruit constantly and hire people who have both experience and high potential. S-Service: Never take your customer for granted. Empower your employees to make decisions involving customer concerns.…

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Title
What I Learned From Sam Walton: How to Compete and Thrive in a
Author
Michael Bergdahl
Publisher
John Wiley and Sons Ltd
Publication year
2006
Book Type
Paperback
Binding
Paperback
Language
English
ISBN 10
0471920169
ISBN 13
9780471920168
Item weight
316 grams
Dimensions
159

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