What to Ask when You Don't Know What to Say

Deep, Samuel D. & Lyle Sussman

ISBN 10: 1567311903 / ISBN 13: 9781567311907

Published by Fine Communications, 1997

About this Item

8.5 X 5.8 X 1.1 inches; 336 pages.

Seller Inventory # 338089

Bibliographic Details

• Title: What to Ask when You Don't Know What to Say
• Publisher: Fine Communications
• Publication Date: 1997
• Language: English
• ISBN 10: 1567311903
• ISBN 13: 9781567311907
• Binding: hardback
• Condition: Good
• Dust Jacket Condition: Good

About this title

Synopsis

Asking the right question at the right time is a career-building skill that this guide aims to teach. It provides more than 700 word-for-word questions for responding to virtually every conceivable on-the-job situation, to help clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. The guide covers all types of day-to-day encounters and helps readers focus their ideas, bridge conflicting views, build rapport, strengthen relationships and deflect anger and hostility.