What to Ask When You Don't Know What to Say
Deep, Samuel D.; Sussman, Lyle
Language: English
Published by Prentice Hall Direct, 1993
- Hardcover
- Used
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
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Condition: Used - Very good
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Fast Free Shipping – Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
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- Title
- What to Ask When You Don't Know What to Say
- Author
- Deep, Samuel D.; Sussman, Lyle
- Publisher
- Prentice Hall Direct
- Publication year
- 1993
- Condition
- very_good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0139539778
- ISBN 13
- 9780139539770
Now you can turn tough situations like these into powerful opportunities, thanks to this valuable guide! It provides the exact questions to use - and expected answers - for getting in control of virtually every conceivable on-the-job situation.
For example, you'll discover exactly what to ask when you have to satisfy a demanding boss: What to do when your boss blames you for his mistake ... you receive a low performance rating ... or you're told you don't measure up; survive layoffs or getting fired: What you should ask if you're unjustly fired you're told to lay off members of your staff ... or your salary is frozen; work with difficult people: How to handle a coworker who checks up on your work ... a lazy peer who asks for your help ... or a subordinate who takes up too much of your time; ask for a promotion or a raise: How to respond when you're offered a promotion without more money ... a deserving employee asks for a raise and there's none to give ... or you're asked to choose between reduced pay or a severance package; please troublesome customers: What to say to a customer whose check bounces ... demands special treatment ... or requests a special service your company doesn't provide; Resolve conflicts: How to answer someone who insults or belittles you ... loses his temper ... or uses you as a target of her practical jokes and much more!
Knowing when to turn around a problem situation instead of being caught at a loss for words is one of the secret skills of a great manager. With this resource, you'll have step-by-step guidance for mastering the questioning techniques you need to help resolve problems, turn conflict into compromise, and deflect hostility.
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Greenworld Books
arlington, TX, U.S.A.
AbeBooks seller since June 20, 2025
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Greenworldbooks
3703 Avenue E East
Arlington, TX U.S.A. 76011
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