The Value of Learning: How Organizations Capture Value and ROI and Translate It into Support, Improvement, and Funds
Patricia Pulliam Phillips; Jack J. Phillips
Language: English
Published by Pfeiffer, 2007
- Hardcover
- Used
Seller: MyLibraryMarket, Waynesville, OH, U.S.A.MyLibraryMarket
AbeBooks seller since March 2, 2015
Condition: Used - As new
£ 14.65
Quantity: 1 available
Add to basketItem description from seller
My shelf location so-2-65*.
Seller Inventory # 240308002
- Title
- The Value of Learning: How Organizations Capture Value and ROI and Translate It into Support, Improvement, and Funds
- Author
- Patricia Pulliam Phillips; Jack J. Phillips
- Publisher
- Pfeiffer
- Publication year
- 2007
- Condition
- As New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0787985325
- ISBN 13
- 9780787985325
- Item weight
- 30 ounces
- Dimensions
- 9x6x1
"Synopsis" may belong to another edition of this title.
About the Author
THE AUTHORS
Patricia Pulliam Phillips is president and CEO of the ROI Institute, Inc., the leading source of ROI competency building, implementation support, networking, and research. An expert in measurement and evaluation, she provides support to organizations around the world that want to prove the value of their programs.
Jack J. Phillips is a world-renowned expert on accountability, measurement, and evaluation. He provides consulting services for Fortune 500 companies and major global organizations.
"About the title" may belong to another edition of this title.
MyLibraryMarket
Waynesville, OH, U.S.A.
AbeBooks seller since March 2, 2015
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 4.12 | £ 10.48 |
Payment methods
Store description
We sell a wide range of books. Few novels, most are non-fiction, historical, biographical etc. We are committed to providing each customer with honesty and with the highest standard of customer service. Registration numbers or brand names will be provided when available. 100% customer satisfaction is our goal and is crucial in our business.
Specialty
all typesSeller's business information
MyLibraryMarket
OH, U.S.A.
Terms of sale
We guarantee the condition of every book as it's described on the AbeBooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days. This does not affect your statutory consumer rights including the right to withdraw from the contract and your statutory warranty rights.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to MyLibraryMarket, Waynesville, Ohio, U.S.A., +1 513-607-4559, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.