Users, Not Customers: Who Really Determines the Success of Your Business
Shapiro, Aaron
ISBN 10: 1591843863 ISBN 13: 9781591843863
Published by Portfolio, 2011
Used
Paperback
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WorldofBooks, Goring-By-Sea, WS, United Kingdom
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About this Item
Description:
The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR006944724
Synopsis:
If you're still chasing customers online, you're looking at the challenge backward.
Aaron Shapiro helps companies build thriving digitally driven businesses. In his firm's extensive study of the Fortune 1000, a clear pattern emerged: the most successful companies drive sales by focusing on users instead of just customers. This is a fundamental strategic shift.
Rather than trying to get people to buy stuff online, these companies home in on the user experience. They've realized that building relationships between people and their brand has huge value, even if those users aren't spending a dime on their products (yet).
It's no secret that Internet-based companies like Google and Facebook thrive by building their user base before turning to monetization. Shapiro's big insight is that offline companies can successfully do the same, integrating offline products with an online presence and building platforms that create a lasting relationship between their brand and their users. Shapiro provides a strategic approach to refocusing your business in every way, from technology infrastructure and management to product design and marketing.
About the Author:
Aaron Shapiro is the CEO of HUGE, a digital marketing agency that helps companies including PespiCo, JetBlue Airways, NBC Universal, Target, and Unilever reimagine how they interact with their customers and manage their business in the online economy. Prior to HUGE, Shapiro was a technology entrepreneur, venture capitalist, and management consultant. He lives in New York City. Visit aaronshapiro.com.
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Bibliographic Details
Title: Users, Not Customers: Who Really Determines ...
Publisher: Portfolio
Publication Date: 2011
Binding: Paperback
Condition: Very Good