Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Snow , Dennis, Yanovitch, Teri
Language: English
Published by Dc Pr, 2003
- Hardcover
- Used
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
AbeBooks seller since November 1, 1997
Condition: Used - Very good
£ 5.03
Quantity: 1 available
Add to basketItem description from seller
Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Seller Inventory # Z05A-02509
- Title
- Unleashing Excellence: The Complete Guide to Ultimate Customer Service
- Author
- Snow , Dennis, Yanovitch, Teri
- Publisher
- Dc Pr
- Publication year
- 2003
- Condition
- Very Good
- Dust jacket
- Dust Jacket Included
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 193202106X
- ISBN 13
- 9781932021066
"Synopsis" may belong to another edition of this title.
From the Back Cover
Pamela Paulk, Vice President, Human Resources, Johns Hopkins Health System
"Business in the early 21st century has turned into a survival game those who figure out how to keep their customers survive. If you need a customer service improvement plan and don′t know where to start, start here!"
Tom Willett, Director, Management Development Programs, ILR School, Cornell University
"There is no shortage of books extolling the importance of excellent customer service. What distinguishes Unleashing Excellence from the others is its focus on how to do it. If you are convinced of the value of service excellence and want to know how to provide it, this book is for you."
Allan R. Nagle, former president, Tupperware Worldwide; former interim dean, Crummer GraduateSchool of Business, Rollins College
"Dennis Snow and Teri Yanovitch have once again authored an easy–to–read guide, rich with real–life examples of companies striving to achieve customer service excellence. In this incredibly competitive world, following these concepts will improve your business and your personal life!"
Gary Webb, Executive Vice President, Operations, First Financial Bankshares, Inc.
"I recommend Unleashing Excellence to any company needing a ′how to′ and ′can do′ manual to implement service excellence in their organization."
Richard A. Nunis, retired chairman, Walt Disney Parks & Resorts
"Dennis and Teri seamlessly marry the intangible tenets of customer service philosophy with practical, easy–to–consume strategies that can help any organization transcend ′business as usual.′ The authors illustrate their recommendations of ′what to do′ with stories that make it easy to understand."
Chuck Kegler, Director, Kegler, Brown, Hill & Ritter
"Unleashing Excellence is a must–read that would benefit any industry. It gives step–by–step guidelines that can be implemented with ease and invaluable insights that will help encourage your customers to keep coming back for more."
Fred DeLuca, President and cofounder, Subway Restaurants
"Once again, the authors have pinpointed the dynamics of the changing nature of delivering customer value through a focus on excellence. Wise words for any organization to heed."
Dr. Robert K. Prescott, SPHR, Graduate Faculty of Management, Crummer Graduate School of Business, Rollins College
"If your organization wants to make customer service a part of your culture, Unleashing Excellence is a powerful tool. If this model can help a government agency reach a 93 percent overall customer satisfaction rating, it can help any organization. The book also helps anyone who reads it understand that excellent customer service isn′t a ′program′ but a ′process′ that never ends."
Kimberlee Poulton, Director of Communications and Marketing, Florida′s Turnpike Enterprise
"About the title" may belong to another edition of this title.
Wonder Book
Frederick, MD, U.S.A.
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With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.…
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Wonder Book
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