Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America. This item is unavailable.Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America

When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base - and the lowest approval rating - of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In "Many Unhappy Returns", Rossotti - the first businessperson to head the IRS - recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business - while it continued to collect $2 trillion in revenue.

Charles Rossotti was Commissioner of the IRS from 1997 to 2002, and so offers a first person account. Rossotti is also an accomplished executive (cofounder and CEO of American Management Systems and currently Sr Advisor for Carlyle Group) and was the first businessman to lead the IRS, which had previously only been run by tax lawyers. Rossotti is very well-connected in both the public and private sector (ie: Bob Rubin and Larry Summers) and will tap his networks to help spur word-of-mouth about the book.