Understanding Your Users: A Practical Guide to User Research Methods
Kathy Baxter; Catherine Courage; Kelly Caine
Language: English
Published by Elsevier S & T, 2015
- Softcover
- Used
Seller: Cloud Runner Books, Minneapolis, MN, U.S.A.Cloud Runner Books
AbeBooks seller since June 19, 2025
Condition: Used - Very good
£ 18.94
Quantity: 1 available
Add to basketItem description from seller
Understanding Your Users: A Practical Guide to User Research Methods by Kathy Baxter; Catherine Courage; Kelly Caine. Elsevier S & T, 2015. 568pp. Language: Unknown. Condition Notes.
Seller Inventory # 0128002328V
- Title
- Understanding Your Users: A Practical Guide to User Research Methods
- Author
- Kathy Baxter; Catherine Courage; Kelly Caine
- Publisher
- Elsevier S & T
- Publication year
- 2015
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0128002328
- ISBN 13
- 9780128002322
- Edition
- 2nd Edition
This new and completely updated edition is a comprehensive, easy-to-read, "how-to" guide on user research methods. You'll learn about many distinct user research methods and also pre- and post-method considerations such as recruiting, facilitating activities or moderating, negotiating with product developments teams/customers, and getting your results incorporated into the product. For each method, you'll understand how to prepare for and conduct the activity, as well as analyze and present the data - all in a practical and hands-on way.
Each method presented provides different information about the users and their requirements (e.g., functional requirements, information architecture). The techniques can be used together to form a complete picture of the users' needs or they can be used separately throughout the product development lifecycle to address specific product questions. These techniques have helped product teams understand the value of user experience research by providing insight into how users behave and what they need to be successful. You will find brand new case studies from leaders in industry and academia that demonstrate each method in action.
This book has something to offer whether you are new to user experience or a seasoned UX professional. After reading this book, you'll be able to choose the right user research method for your research question and conduct a user research study. Then, you will be able to apply your findings to your own products.
- Completely new and revised edition includes 30+% new content!
- Discover the foundation you need to prepare for any user research activity and ensure that the results are incorporated into your products
- Includes all new case studies for each method from leaders in industry and academia
"Synopsis" may belong to another edition of this title.
About the Author
Catherine Courage is SVP Customer Experience at Docusign. Her team is focused on driving design thought leadership and execution throughout the company in order to deliver a seamless experience across all products and services. Prior to joining Citrix, Catherine was the Director of User Experience at salesforce.com. She also worked at Oracle as a Principal Usability Engineer and manager of the Customer Design Partners Program. In 2011, she was selected by the Silicon Valley Business Journal as one of Silicon Valley’s "40 Under 40" young tech leaders. She holds a Masters of Applied Sciences specializing in Human Factors from the University of Toronto.
Kelly Caine is the director of the Humans and Technology Lab at Clemson University, where she leads research in human factors, human-centered computing, privacy, usable security, health informatics and human-computer interaction. She is a thought-leader who has been invited to speak around the world, has published dozens peer-reviewed papers and is regularly cited by media such as the AP, Washington Post, NPR, and New York Times. Kelly enjoys teaching students to become scientists, and has designed and taught courses on research methods for understanding people and their relationship with technology at universities and in industry. Prior to joining Clemson, she was Principal Research Scientist in the School of Computing at Indiana University and a UX researcher at Google (where she and Kathy first met!). She holds degrees from the University of South Carolina (B.A.) and the Georgia Institute of Technology (M.S. and Ph.D.).
"About the title" may belong to another edition of this title.
Cloud Runner Books
Minneapolis, MN, U.S.A.
AbeBooks seller since June 19, 2025
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 5 to 14 business days |
|---|---|---|
| First item | £ 4.43 | £ 4.43 |
Payment methods
Store description
An independent bookseller located in the Midwest United States.
Specialty
Rare/Collectible/Scholarly-AcademicTerms of sale
Terms of Sale
We offer a diverse selection of books, including textbooks, collectible editions, popular titles, cookbooks, and more. We are committed to accurate descriptions, secure packaging, and outstanding customer service.
Condition Guarantee
Every item is carefully inspected before being listed for sale to ensure it matches the stated condition and description. All items are guaranteed as described. If you are not satisfied with your purchase for any reason, we accept returns within 30 days of the estimated delivery date.
Returns & Refunds
To initiate a return, please use the AbeBooks return process. A full refund will be issued if the item is returned in its original condition. If the item was damaged, faulty, or not as described, return postage costs will also be reimbursed.
Shipping
All orders are processed and dispatched within 1–2 working days. Items are securely packaged in a padded envelope or sturdy box to ensure safe delivery. Standard and expedited shipping options are available. Tracking information is provided where applicable.
Rates listed apply to books up to 2 lbs / 1 kg in weight. For heavier or oversized books (such as textbooks, art books, or multi-volume sets), we may contact you after checkout to request additional shipping charges. Buyers may request upgraded courier service (FedEx, UPS, DHL) at actual cost. Please contact us if you prefer this option. We pack all books securely and ship promptly.
Cancellations
Orders can be cancelled prior to dispatch. If you need to cancel, please get in touch as soon as possible. Once an item has been shipped, it must be returned in order to receive a refund.
Customer Service
We welcome enquiries about items for sale and are happy to provide additional details or photographs on request, especially for collectible or higher-value books. Please contact us through the AbeBooks messaging system for the quickest response.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Cloud Runner Books, Minneapolis, Minnesota, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.