Title: Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases
Publisher: Routledge
Publication Date: 2001
Language: English
ISBN 10: 0415222710
ISBN 13: 9780415222716
Binding: Hardcover
Condition: New

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Synopsis

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

About the Author

Jiju Antony, David Preece

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