Appropriate for courses based on the ISO 9000 series of quality standards, as a supplemental text in courses dealing with Quality Management and Total Quality Management (TQM), and as a hands-on guide for use in private sector organizations.

This practical teaching resource/how-to guide provides a step-by-step model for understanding the ISO 9000 family of standards and implementing the ISO 9001 standard in a total quality environment. Interest in ISO 9000 certification is gaining momentum worldwide as organizations that compete in the global marketplace seek to achieve consistent peak performance, world-class quality, and continual improvement of their processes, products, and management systems.

About the Author

David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida. He also administers Florida's Center for Manufacturing Competitiveness that is located on the campus, and is president of the Institute for Corporate Competitiveness, a private company. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute.

Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1992. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing Total Quality Management, statistical process control, just-in-time manufacturing, benchmarking, quality management systems, and environmental management systems. He currently serves as Professor of Quality at the Institute, and heads his own consulting firm, Stan Davis Consulting, which is dedicated to assisting private industry and public organizations throughout North America achieve world-class performance and competitiveness.

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