The Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More!
Language: English
Published by Wiley Jan 2011, 2011
- Hardcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
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£ 24.88
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Add to basketItem description from seller
Neuware - Make your online customers happy--and create new ones--with this winning guideSocial media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers 'happy birthday.' They grow their brands by involving themselves in communities.The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers.\* Authentically use social media to connect with customers to boost your bottom line\* Attract new customers through your online presence\* Achieve higher GMS (Gross Merchandise Sales) with quality customer serviceSocial media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide. …
Seller Inventory # 9780470637708
- Title
- The Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More!
- Author
- Marsha Collier
- Publisher
- Wiley Jan 2011
- Publication year
- 2011
- Condition
- Neu
- Binding
- Buch
- Language
- English
- ISBN 10
- 0470637706
- ISBN 13
- 9780470637708
- Item weight
- 531 grams
- Dimensions
- 235x157x19 mm
Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities.
The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers.
- Authentically use social media to connect with customers to boost your bottom line
- Attract new customers through your online presence
- Achieve higher GMS (Gross Merchandise Sales) with quality customer service
Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
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