Turn This Conversation Around: The 4-Stage Process for Communication with Connection
Language: English
Published by NCD Publishing, 2022
- Softcover
- New
Seller: California Books, Miami, FL, U.S.A.California Books
AbeBooks seller since October 27, 2023
Condition: New
£ 15.10
Quantity: Over 20 available
Add to basketSeller Inventory # I-9781736458938
- Title
- Turn This Conversation Around: The 4-Stage Process for Communication with Connection
- Author
- Wonson, Beth
- Publisher
- NCD Publishing
- Publication year
- 2022
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1736458930
- ISBN 13
- 9781736458938
My mission is to help end miscommunication mishaps, chaos, and costly conflicts. With this book, I use real-life scenarios to teach the process for having effective and healthy conversations, even when communication feels risky.
Early in my career, I got fed up with all the time I wasted clearing up my miscommunications. Through research and practice, I created Navigating Challenging Dialogue® (NCD) a toolkit for building trust and healthy communication by developing self-awareness, emotional self-regulation, empathy, and curiosity.
I've seen first hand that in emotionally charged conversations we dig into our position trying to be heard and understood. When we're weary of conflict, we start avoiding conversations altogether. Healthy communication breaks down.
Inside my book, I'll take you step-by-step through Navigating Challenging Dialogue (NCD), the NCD Process, and the NCD Principles. These are proven tools for effective, fact-based dialogue that create connections and achieve results.
By using the 4-Stage NCD Process, you’ll be able to:
- Navigate difficult conversations with fact-based dialogue
- Improve trust, build connection
- Establish healthier relationships, both at home and at work
The NCD Process is a framework for fact-based dialogue, even when communication feels risky:
- Conversations that bring up conflict
- Giving and receiving feedback
- Providing customer service
- Acting in a management or leadership role
- Coaching your staff or team
"I finished reading your book, and LOVED it, I have been practicing NCD process and it has been very helpful. My book is full of tabs and highlighted areas, thank you for writing and making it easy to understand." — Haydee Castaneda, SHRM-CP, CLMS, Corporate Director of Human Resources, Kindness Advocate
"A thoughtful and well-written explanation of how to communicate." — Kirkus Reviews
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California Books
Miami, FL, U.S.A.
AbeBooks seller since October 27, 2023
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| Item | 3 to 7 business days | 2 to 5 business days |
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