The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust
Charles H. Green,Andrea P. Howe
Language: English
Published by Wiley November 2011, 2011
- Softcover
- Used

Seller: Firefly Bookstore, Kutztown, PA, U.S.A.Firefly Bookstore
AbeBooks seller since May 24, 2017
Condition: Used - Very good
£ 7.59
Quantity: 1 available
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- Title
- The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust
- Author
- Charles H. Green,Andrea P. Howe
- Publisher
- Wiley November 2011
- Publication year
- 2011
- Condition
- Used Very Good
- Binding
- Trade Paperback
- Language
- English
- ISBN 10
- 1118085647
- ISBN 13
- 9781118085646
- Seller catalogs
- Business/Management & Leadership
In this hands-on successor to the popular book The Trusted Advisor, you'll find answers to pervasive questions about trust and leadership―such as how to develop business with trust, nurture trust-based relationships, build and run a trustworthy organization, and develop your trust skill set. This pragmatic workbook delivers everyday tools, exercises, resources, and actionable to-do lists for the wide range of situations a trusted advisor inevitably encounters. The authors speak in concrete terms about how to dramatically improve your results in sales, relationship management, and organizational performance.
Your success as a leader will always be based on the degree to which you are trusted by your stakeholders. Each chapter offers specific ways to train your thinking and your habits in order to earn the trust that is necessary to be influential, successful, and known as someone who makes a difference.
- Self-administered worksheets and coaching questions provide immediate insights into your current business challenges
- Real-life examples demonstrate proven ways to "walk the talk"
- Action plans bridge the gap between insights and outcomes
Put the knowledge and practices in this fieldbook to work, and you'll be someone who earns trust quickly, consistently, and sustainably―in business and in life.
"Synopsis" may belong to another edition of this title.
About the Author
CHARLES H. GREEN is founder and CEO of Trusted Advisor Associates. The author of Trust-Based Selling and coauthor of The Trusted Advisor, he is a noted speaker on trust in sales, within organizations, and in external business relationships.
ANDREA P. HOWE is part of the leadership team of Trusted Advisor Associates. She is also the founder and President of BossaNova Consulting Group. A veteran consultant and seminar leader, Andrea specializes in serving global professional services firms.
"About the title" may belong to another edition of this title.
Firefly Bookstore
Kutztown, PA, U.S.A.
AbeBooks seller since May 24, 2017
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 2 to 5 business days |
|---|---|---|
| First item | £ 4.80 | £ 8.12 |
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Located in downtown Kutztown, we are an independently-owned and operated New and Used bookstore. Started in 2012 by two book aficionados, Firefly Bookstore strives to provide the best in diverse products and customer services. In addition to books on almost any subject, Firefly carries a large range of products including cards, bookmarks, audio books, and family tree charts. Additionally, we have a large tabletop game selection, including board games, dice and card games, and Role-Playing titles. We have a wide selection of puzzles from Pomegranate and others. We have in stock new, each year, a large collection of current year Calendars with 100s of titles and styles to choose from, always discounted. We buy and trade books and games whenever the store is open, and we are looking for material for every section. Store credit can be used on new and used material. We are interested in large purchases, such as collections and estate sales. We are particularly looking for gaming books, metaphysics, history, cooking, science, Pennsylvania history and children's books. For current news and announcements, find us on Facebook at www.facebook.com/fireflybookstore. We carry new and used books in our storefront. We want you to be satisfied with your purchase. Please contact us if you have questions regarding our items.…
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anquitarian, used, NewSeller's business information
Firefly Bookstore LLC
271 West Main Street
Kutztown, PA U.S.A. 19530
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FIrefly Bookstore is a Partnership company currently owned and operated privately by two US citizens.
Address: 271 West Main Street, Kutztown PA 19530, USA
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Contact: M. Williams, Co-Owner
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