Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on 'non-standard' users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.

About the Author

Dr Barbara Hull is the author of the British Library-commissioned report, Barriers to Libraries as agents of lifelong learning. Hull has published widely in both the information profession literature and to a wider audience, she has delivered numerous international conference papers on overcoming barriers to accessing libraries, a number having come by invitation. As a lifelong practitioner in Adult and Community Education, Hull focussed her PhD. research on the changes in the self-esteem of students from previous educational disadvantages. With 27 years’ experience in management of libraries in Special, College, Further and Higher Education, she has always had a special interest in empowering the end-user. For 13 years Hull was Social Sciences Librarian with special responsibility for library research at Teesside University, where she currently teaches English for Learning to Speakers of Other Languages.

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