Total Quality Management: United States Edition. This item is unavailable.
Dale H. Besterfield/ Carol Besterfield-Michna/ Glen Besterfield/ Mary Besterfield-Sacre
Language: English
Published by Prentice Hall, 2002
- Hardcover
- New
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
AbeBooks seller since January 6, 2003
Condition: New
£ 194.37
Item description from seller
3rd edition. 544 pages. 9.25x7.75x1.25 inches. In Stock.
Seller Inventory # 0130993069
- Title
- Total Quality Management: United States Edition
- Author
- Dale H. Besterfield/ Carol Besterfield-Michna/ Glen Besterfield/ Mary Besterfield-Sacre
- Publisher
- Prentice Hall
- Publication year
- 2002
- Condition
- Brand New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0130993069
- ISBN 13
- 9780130993069
- Edition
- 3rd Edition
- Item weight
- 1.16 kilograms
For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
"Synopsis" may belong to another edition of this title.
From the Back Cover
This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.
Some of the features of this text include:- Practical state-of-the-art approach
- Figures and tables that help clarify and reinforce the concepts presented
- Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
- Sufficient theory is presented to ensure a complete understanding of the concepts
- Reorganization of Part II for a more logical chapter sequence
- Brief description of a TQM exemplary organization added at the end of each chapter
- Revised chapter to reflect the ISO 9000: 2000 revision
- Increased number of examples in most chapters
- New chapter entitled "Information Technology"
"About the title" may belong to another edition of this title.