Total Quality Management (TQM): Principles, Methods, and Applications (Mathematical Engineering, Manufacturing, and Management Sciences)
Language: English
Published by CRC Press, 2020
Series: Book 8 of 29 - Mathematical Engineering, Manufacturing, and Management Sciences
- Hardcover
- New
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
AbeBooks seller since March 25, 2015
Condition: New
£ 182.86
Quantity: Over 20 available
Add to basketItem description from seller
In English.
Seller Inventory # ria9780367512835_new
- Title
- Total Quality Management (TQM): Principles, Methods, and Applications (Mathematical Engineering, Manufacturing, and Management Sciences)
- Author
- Luthra, Sunil; Garg, Dixit; Agarwal, Ashish; Mangla, Sachin K.
- Publisher
- CRC Press
- Publication year
- 2020
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0367512831
- ISBN 13
- 9780367512835
- Item weight
- 596 grams
- Series
- Book 8 of 29: Mathematical Engineering, Manufacturing, and Management Sciences
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation.
This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM).
Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process.
A solutions manual and power point presentations slides are available for qualified adoptions.
"Synopsis" may belong to another edition of this title.
About the Author
Dr. Sunil Luthra is working in the Department of Mechanical Engineering at Government Polytechnic, Jhajjar, Haryana, India. He is also working as Honorary Research Fellow at Bradford School of Management, University of Bradford, Bradford, United Kingdom. He completed his PhD from National Institute of Technology, Kurukshetra, India. He has been associated with teaching for the last 18 years. In general, his research mainly focuses on developing and validating the different theories/frameworks/models in the area of sustainability in supply chains, circular economy, sustainable consumption and production, industry 4.0, cleaner production and energy systems in the context of emerging economies especially in Indian context. He has contributed over 180 research papers in international referred & national journals, and conferences at international and national level. He showed his research aptitude by publishing several research papers in high impact factors International Journals. He has an excellent research track record Around cumulative 300 research Impact Factor (IF) points; 62 SCI/SSCI/ESCI indexed publications; more than 20 3* CABS publications; received around 4000 citations and H-index- 32 on Google Scholar). He is as a Guest Editor of many reputed journals such Journal of Cleaner Production, Production Planning & Control, Resources Policy, Resources, Conservation and Recycling and Annals of Operations Research etc. He is reviewing papers for more 50 reputed journals. He is on editorial board of many reputed journals. He has published 05 books with reputed publishers such as CRC Press, Taylor & Francis Group, LLC and New Age International Publisher (P) Ltd. etc.
Dr. Dixit Garg is working as a Professor in the Mechanical Engineering Department at National Institute of Technology (Institute of National Importance as per Parliament Act), Kurukshetra, Haryana, India. He published more than 170 research papers to his credit, published in international and national journals. He acted as an editor/reviewer in international journals/conferences and short-term training programmed. He delivered many expert lecturers and participated in panel discussions. His specific areas of interest are operations and quality management, just-in-time, (JIT), production planning and control, manufacturing processes, supply chain management, educational planning, industrial engineering, productivity, entrepreneurship and green supply chain management, etc.
Dr. Ashish Agarwal has been working as Associate Professor Mechanical Engineering at School of Engineering & Technology Indira Gandhi National Open University New Delhi India since 1993. He has earned his PhD from IIT Delhi in the area of Supply Chain Management. His papers have been published in International and National Journals. He has published his research papers in European Journal of Operational Research, Industrial Marketing Management, Supply Chain Management: An International Journal, Work Study, International Journal of Management Science and Engineering Management, Journal of Manufacturing Technology Management, International Journal Intelligent Enterprise, Production & Manufacturing Research, International Journal of Advanced Operations Management, Competitiveness Review, International Journal of Productivity and Performance Management, Productivity, Industrial Engineering Journal and Global Journal of Enterprise Information System. He is reviewer in International and National Journals. He has supervised nine PhD students in the area of Operations Management. He is at present supervising five PhD students. He is life member of Indian Society for Technical Education and Indian Institutions of Industrial Engineering.
Dr Sachin Mangla Kumar is working as a Faculty of Knowledge Management and Business Decision Making, University of Plymouth, United Kingdom. Dr Sachin is working in the field of Green and Sustainable Supply Chain and Operations; Industry 4.0; Circular Economy; Decision Making and Modelling. He is committed to do and promote high quality research. He has published/presented several papers in repute international/national journals (International Journal of Production Economics; International Journal of Production Research; Production Planning and Control; Business Strategy and the Environment; Journal of Cleaner Production; Annals of Operations Research; Transportation Research Part – D; Transportation Research Part – E; Renewable and Sustainable Energy Reviews; Resource Conservation and Recycling; Information System Frontier; Management Decision; International Journal of Logistics Research and Applications; Benchmarking an International Journal; Industrial Data and Management System; International Journal of Quality and Reliability Management) and conferences (POMS, SOMS, IIIE, CILT - LRN, GLOGIFT). He has an h-index 28 and i10-index 55. He is involved in editing couple of Special issues as a Guest Editor in leading ABDC/ABD high ranked journals. Currently, he is also involved in several research projects on various issues and applications of Circular economy and Sustainability. Among them, he is responsible for knowledge based decision model in "Enhancing and implementing knowledge based ICT solutions within high risk and uncertain conditions for agriculture production systems (RUC-APS)", European Commission RISE scheme. Recently, he has also received a grant as a PI from British Council - Newton Fund Research Environment Links Turkey/UK - Circular and Industry 4.0 driven sustainable solutions for reducing food waste in supply chains in Turkey.
"About the title" may belong to another edition of this title.
Ria Christie Collections
Uxbridge, United Kingdom
AbeBooks seller since March 25, 2015
Shipping rates from United Kingdom to U.S.A.
| Item | 6 to 12 business days | 6 to 12 business days |
|---|---|---|
| First item | £ 11.29 | £ 12.99 |
Payment methods
Store description
Hello! Ria Christie Collections is an online venture that was initially set up in 2012 to sell books. We do not have a physical high street store. We are professional online booksellers. We only sell brand new books in perfect condition that we source from various suppliers and the publishers. Primarily, our aim is to provide an excellent service to all our customers. We always work as a team to achieve this. Our other objectives are to: 1. Ensure that all our products reach their destination quickly in a safe and secure manner 2. Answer to all our customer queries within 24 hours 3. Ensure that our customers are happy with their purchases 4. Provide all the items at a competitive price 5. Always listen to our customers Ria Christie Collections is not a registered company. It is a Sole Trader venture. Other key information is shown below: Contact Person Name: Rakesh Luchmun (Mr) Storefront Name: Ria Christie Collections Place of Establishment Address: Suite B; ARUN House; ARUN Building Arundel Road Uxbridge UB8 2RR United Kingdom E-Mail Address: riachristie@hotmail.co.uk VAT Number: GB 160 5650 25 We always work hard and aim to comply with all of Abebooks Policies. If you have any issues, please do not hesitate to write to us whether before or after a purchase. We promise to reply to you promptly and, in any case, within 24 hours. Thank you kindly! Yours sincerely Mr Rakesh Luchmun (Founder) and the Ria Christie Collections Team…
Specialty
Educational books, Textbooks, Fiction, Non- fictionSeller's business information
Ryefield Investments Limited
175 Pield Heath Road
Uxbridge, United Kingdom UB8 3NL
Terms of sale
All Returns and Refund are as per Abebooks policies.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Ria Christie Collections, Uxbridge, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Orders usually ship within 2 business days. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. Thank you!