Total Quality Management (International Edition)
Besterfield-Michna, Carol, Besterfield-Sacre, Mary, Besterfield, Dale, Besterfield, Glen
ISBN 10: 0131228099 ISBN 13: 9780131228092
Published by Pearson, 2003
Used
Soft cover
From
Better World Books Ltd, Dunfermline, United Kingdom
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About this Item
Description:
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 56074512-20
Synopsis:
For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
From the Back Cover:
This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.
Some of the features of this text include:- Practical state-of-the-art approach
- Figures and tables that help clarify and reinforce the concepts presented
- Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
- Sufficient theory is presented to ensure a complete understanding of the concepts
- Reorganization of Part II for a more logical chapter sequence
- Brief description of a TQM exemplary organization added at the end of each chapter
- Revised chapter to reflect the ISO 9000: 2000 revision
- Increased number of examples in most chapters
- New chapter entitled "Information Technology"
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Total Quality Management (International ...
Publisher: Pearson
Publication Date: 2003
Binding: Soft cover
Condition: Good
Edition: 3rd Edition