Total Quality Control : Achieving Productivity, Market Penetration, and Advantage in the Global Economy

Feigenbaum, Armand V.

ISBN 10: 0070203547 / ISBN 13: 9780070203549

Published by McGraw-Hill Education, 1991

About this Item

Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

Seller Inventory # GRP26288011

Bibliographic Details

• Title: Total Quality Control : Achieving Productivity, Market Penetration, and Advantage in the Global Economy
• Publisher: McGraw-Hill Education
• Publication Date: 1991
• Language: English
• ISBN 10: 0070203547
• ISBN 13: 9780070203549
• Binding: Hardcover
• Edition: 3rd.
• Condition: Good

About this title

Synopsis

This is a text on achieving profitability through quality, updated for the global marketplace of the 1990s. Principles are put into practice and the two critical success factors are fully explored: how to build quality controls into every phase of operations - product and service development, production, engineering, marketing, distribution, sales, customer service; and how to drive communication and the implementation of quality control strategies down and across organizational lines, mobilizing commitment at every level. For this revised third edition, the author has added a discussion of the significance of quality control to corporate profitability; 12 benchmarks for quality control in the 1990s; and four management principles for achieving a total quality orientation. Topics are brought to life with practical examples and more than 200 illustrations.